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Mike DeJong grew up in Michigan and moved to Las Vegas in 1990 at the age of 21. DeJong attended and graduated from the University of Nevada, Las Vegas, and entered the casino industry as a pit clerk at The Mirage. He also worked as a floor representative for Club Mirage, the casino’s players club, before going into the MAP program which allowed him to learn about and transition into supervisory roles. DeJong became an assistant shift manager at The Mirage and eventually became shift manager at that property until moving to Bellagio as it was opening to become a slot manager in 1998. DeJong then became director of slot operations at Bellagio and in 2005 went to the New York-New York property as director of slot operations and marketing, which eventually led him into the position of vice president of casino operations and marketing. DeJong currently works at Wynn Las Vegas as vice president of slot operations and marketing. In his interview, DeJong discusses the different aspects of his various positions in Las Vegas Strip casinos, and he talks about the qualities of both good and bad slot managers, specifically in terms of making decisions and interacting with customers. He also describes his philosophy on what makes a good slot floor and how target clientele is considered. DeJong also talks about the transition from coins to ticketing in slot machines and his experience witnessing both resistance and the realization of benefits from that change. He also discusses how the casino industry has changed overall and what he believes the future of the slot floor will look like in ten years. DeJong finalizes the interview by talking about his personal gambling experiences and also by providing advice to young people who want to go into the slot industry.

Will Provance was born in Mississippi and grew up mostly in St. Louis, where he earned his undergraduate degree at the University of Missouri before earning a Master’s in Business Administration from Shiller University. Provance would eventually attend the University of Nevada, Las Vegas where he earned a Master of Science in Hotel Administration. He started in the gaming industry as a pool manager at Sunset Station, where he would eventually become slot analyst before entering Station Casinos’ management development program. Provance then trained in various positions at Red Rock Resort prior to moving to Green Valley Ranch as a shift manager. He then went back to Sunset Station to become slot operations manager and was promoted to director of slots at that property. Provance is currently the director of VLT operations at Hard Rock Rocksino Northfield Park in Northfield, Ohio. Provance’s interview begins with his discussion of the various roles he has held in the gaming industry, including the types of duties he was assigned at the different properties. He then describes the difference between managing slot machines in his earlier positions and video lottery terminals (VLTs) in his current position in Ohio. Provance then mentions some of the mentors he has had in his career, and he describes what he believes are the qualities of both good and bad slot managers. He also discusses what he believes makes a good slot floor, including the process of working with slot vendors in getting new slot machines for the slot floor as well as working with other departments in the casino. Provance then talks about how slot operations has changed since he started in the industry and what he thinks the future of slot machines will be, specifically regarding skill-based gaming. The interview concludes with Provance’s discussion of his personal gambling and his advice to young people who want to go into the slot industry.